Extensive Support System
Press room automation division's sales representatives are specialists in everything from proposals to repairs.
We have a nationwide network that enables us to provide immediate,
accurate support when a problem arises.
This unparalleled support system is another one of our strengths.
We're right nearby for your peace of mind.
When a problem arises, we're right on hand. We have sales and service offices all over Japan that enable us to visit you immediately when you have a problem, providing you with peace of mind.
We have four production offices - in Isehara, Kawaguchi, Toride, and Guangzhou in China - along with 15 sales and service offices in Japan and 9 overseas. We establish offices near the manufacturing sites of our customers. During the floods in Thailand and the earthquake in Niigata, we immediately visited our customers to quickly recover equipment and minimize damage. This photo shows an AMADA ORII employee pushing through a flooded street in Thailand to check the situation at a customer's office.
A company our customers can count on
We directly ask our customers questions, propose solutions to problems, and follow up on further requirements and requests for improvement. We also make sure that our sales, technical, and manufacturing staff communicate with each other closely to improve our products and conduct new research and development. AMADA ORII provides one-stop solutions, including research and development, manufacturing, sales, and follow-up service. Our mission to be a company our customers can count on is at the core of everything we do.
AMADA ORII establishes systems that fully utilize the benefits of our one-stop solutions. One such system is our visual communication list (VCL), an information system that enables sales representatives, staff in charge of mechanical and electrical design, and manufacturing staff to share issues and closely communicate to solve them. Our VCL clarifies issues and points to be checked, and enables problems to be solved in real time. This saves time, greatly improves quality, and enables us to manufacture products that reflect customer opinions.
Optimal condition at all times
We provide various solutions, including proposals for improvements, maintenance, and repairs, so that our machines - and therefore your stamping lines - operate at 100% at all times. AMADA ORII's sales representatives combine a wide range of knowledge and skills to achieve a high level of performance.
A particular strength of AMADA ORII is our alliance with various offices, production factories, and manufacturers, which enables us to provide solutions to problems with electrical components such as motors. Since press machines have a long life, we sometimes receive queries about machines that are 30 years old. We provide multifaceted support to prevent our customers' lines from stopping, including proposals for replacing and overhauling electrical components, and providing alternate parts from our wide stock of components in the event of a problem.
Extensive follow-up service for smoother line work
With the high cost of machinery and the effect that the failure of a single device can have on the entire line, it is extremely important that you receive proper follow-up service after your purchase. "ORII" brand provides more extensive support than any other company.